1. What is the standard lead time for orders?
It depends on the order quantity and the season. Usually, we can ship within 7-15 days for small quantities, and approximately 30 days for larger bulk orders.
2. What are the environmental benefits of your products?
Our products are made from 100% bamboo fiber. They are biodegradable, healthy, and recyclable, which helps save resources and protects the environment, catering to global sustainability trends.
3. What shipping methods are available?
We offer multiple shipping options including sea freight, air freight, or express delivery (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm your preferred method with us before ordering.
4. Do you accept customized OEM or ODM orders?
Yes, we provide both OEM and ODM services. We can customize products based on your specific requirements, samples, or technical drawings.
5. What delivery and payment terms do you support?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, and Express Delivery. Accepted Payment Currencies: USD, EUR, CNY. Accepted Payment Types: T/T, L/C.
6. What materials are used in the packaging?
We use eco-friendly materials such as paper boxes and cardboard boxes to ensure the product is protected while remaining sustainable.